Request Email Address be added to Allow List in Appriver.
From the Quarantine Message Report, click on View next to the message from the sender you would like to Allow.
Once the Appriver web portal site opens, notice in the upper right corner of the screen if it says “Login”
If so, you will need to login with your email username and password
Once logged in, you will need to click on “Show Allowed List & Tools” on the right side of the page.
Finally select the from address, and click on Add items to the Domain Allowed List.